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Why would they be in touch is everything is ok?

What are you expecting them to do, call you once a week, send an email telling you what?
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Check with your facility itself. Each will have their own way of doing things. I know that you understand that facilities are currently up against it, with absentee problems and hiring difficulties. Often a care plan is made on intake. Do speak with the DON or head administrator re their process and your wishes. Best of luck and how wonderful to have a caring family.
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My mom is in a small memory care. I do not get updates. Communication, yes if there is an issue, or question. I don’t have an expectation to hear from staff if everything is status quo.
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