My mother lives out of state from me. She is healthy and does fine. However she recently let me know that the maintenance man who came to her apt. was very hostile and acting like a bully. Scared and alone, she did not know what to do. She went to speak to the apartment manager who sat there and listened, but said nothing. The only thing the manager said was "I don't think he wa bullying you". To which my mother replied "Were you there?". She then left the office. My mother feels hurt by both the maintenance man and the reaction of the manager. The maintenance man came into her apartment and was looking at carpeting that needs to be changed. It is being changed because my mother used a solution on it which stained the carpet. However it has not been changed in a very long time so truly, no harm done. It is due for changing. When he came into the apt. which is my mother's home, he began to declare quite loudly and in an accusing way "That's bleach on the rug!". My mother was not expecting this at all since the Asst. Manager had already seen it and was very nice about it, my mother began to feel intimidated by the maintenance man. After he yelled about it being "bleach", my mother asked him if the carpet being put in would match the carpet in the bedroom. He said "no" and then proceeded to say that it was her fault the carpeting looked the way it did and not theirs. My mother said she understood however she pays to live there and since it was going to be changed, she would like the rug in the living room to match the rug in the bedroom. He described the new carpeting as being "dark gray". My mother said she did not understand this as she saw new carpeting someone had gotten and it was not gray. It was beige. He denied this and said it was gray and got mean about it. My mother later saw a piece of the carpeting that is used, and it is indeed beige. She wonders why he said "gray" except maybe to get her to change her mind about having her carpeting changed. Feeling the employee conducted himself in an intimidating way, she went to the manager. The manager listened but did not say anything when my mother voiced concern about the maintenance employee's anger and hostility. My mother said goodbye and then left. What recourse do we have? My mother should not have to be yelled at and bullied in her home. She was frightened by the man and the manager doesn't find this compelling.Any advice? Thank you.
Take her for a good eye exam that includes color perception and field of vision testing. You may be in for a surprise.
There is little or nothing that can be done unless others are also experiencing this intimidation and they join together to go to the owner and report elder abuse to APS. The management team could be fired.
At a time when she should feel safe, she is 1) being intimidated, 2) having to prove it is true, 3) the quiet enjoyment of her home is disturbed.
Do visit, speak to the manager, as if what your mother believes is true.
Tell the manager to never to let anyone mess with Mom, or they will have you to deal with!
Or, write a very brief letter, don't mess with my mom, don't make me come down there! A letter from an attorney would also work nicely.
Tell Mom to have someone present when the carpet is installed.
Or, cancel the carpet installation for awhile until this is sorted out and you can be there.
Another idea: Push back by telling mgr. you are having the carpet done, would she like the bill, or should WE just deduct it from the rent.
Anything else? Yes, get a restraining order on the maintenance man, change the locks. Xx the master key he has.
P.S. My strong reaction is because the mgr. and maintenance ended up fired and accused with criminal charges in an apartment I left. Not because of what they did to me (delivering a package into my apartment when I was not home!) & (not refunding my security deposit as the apt. was left in move-in clean condition),
but because they were criminals and the conduct you described is a red flag.
Ok then, was that over-the-top? TMI? You can tone it down, but don't fail to take some action to make Mom more secure.
Everyone also knows the customer is always right!!!!
For a reason.
1. Maybe mom is misinterpreting things
2. Maybe building manager and handyman are harassing mom to get her out
The only way you are going to get clarity is by visiting. Show up and play Nancy Drew with your mom's living situation and her health. And please let us know what happens!
In the last apartment in which I lived, one of the "neighbors" was a nasty piece of work who used to sit in his apartment and twirl the chamber of a revolver - I could hear it from my apartment. Complaining to the management did no good - they were afraid of him too.
I would NEVER live in an apartment again...ever.
Gray
Mom needs a swatch of the carpet to be installed.
Men totally different when it comes to colors, BUT HE DID NOT HAVE THE RIGHT TO GET NASTY OR SASSY WITH MOM. GGGGGGRRRRRR!!!
Can mom use her cellular phone to make a recording of any further encounters with maintenance man and or management?
Can mom, instead of going to speak with manager, just hand him a letter?
Can mom have someone she trusts, preferably A MAN, present when the carpet comes in?
Have mom take pictures of the old carpet WITH THE STAIN.
keep good records of interchanges, conversations, complaints, odd stuff, in case she needs PROOF that she's been bullied.
How far do you live ?
Thanks,
M88
The unpleasant way is that, since dim or absent lighting is a safety hazard, you should deal with it especially as it is a problem you caused, I report you to your boss for not dealing with it and my management company for employing a company that don't or won't address H&S issues promptly and let policy and procedure take its course.
I understand that everyone has bad days and terrible days. Let's just put this down to you having a terrible day huh?
He told me to f%^$ off.
He is now unemployed
If this were me, I wouldn't be eyeing the behavior of the maintenance man, I would be wondering what possessed my mother to use bleach on a carpet.
Jude! Once again you have nailed it! Maintenance men are just as dangerous as bleach, and require supervision.
My sig other was cleaning his sink in his bathroom using a cleaner that contained bleach.... instead of using paper towels to wipe out the cleaner from the sink, he used a brown hand cloth and also his brown bath towel. Well, I still use those towels for him, white splotches and all.
It is just a case where he never learned or paid attention when he was growing up at home to be careful when using bleach.
I removed that cleaner from his bathroom and replaced it with something organic that doesn't contain bleach. BUT I didn't remove the cleaner quick enough, he did it again on another hand towel :P
Bleach is really caustic, so has to be used with care. My mother learned that squirting bleach cleaner on refrigerators, microwaves, washing machines, dryers, and cars will destroy the paint. Plastics will break down with repeat abuse. And of course, if any material is colored, we get that tie-dyed look. We have some towels like that, ff.
M88