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Who are you caring for?
Which best describes their mobility?
How well are they maintaining their hygiene?
How are they managing their medications?
Does their living environment pose any safety concerns?
Fall risks, spoiled food, or other threats to wellbeing
Are they experiencing any memory loss?
Which best describes your loved one's social life?
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By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
Remember, this assessment is not a substitute for professional advice.
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Just in case you didn't already know, DME stand for Durable Medical Equipment. The DME provider that sold you the wheelchair should have a warranty period for their products and should do the repair/replace as necessary within that period.
My guess is they sold you a used one. That happened to my mother. The wheelchair she got had paperwork from the prior owner stuck in the back pocket of the seat.
Call the DME company that supplied the wheelchair. That's the best source. If you don't get response from them, contact the office of the doctor who ordered the chair. If they're aware of a problem with a DME supplier, they may have more "encouraging" ways of motivating them, i.e., find another DME supplier.
Also, did you get any manual with the wheelchair? If so, see if there's any contact information or instructions for problem solving. In my experience, companies typically include a phone number for problems or advice on the product.
You can also search online to see if there's an online manual that you might refer to for immediate answers, but I still would contact the DME supplier or the doctor. They need to be aware that this model may need adjustment, or just taken back to the factory for correction, and a more functional one substituted.
Please let us know how this works out. It must be so frustrating to rely on something that's dysfunctional.
I agree, you go back to the DME provider. They are the ones who should fix it. I worked for Visiting Nurses and I called the provider anytime we needed anything for the items we loaned out.
Medicare rents some DME equipment. Which means when done with the equipment it goes back to the provider. If Medicare is renting this power chair, then you definitely contact the provider. Any repairs should be free of charge because the provider still owns the equipment. Usually in something like this, when the rent paid totals the cost of the item, the person using it then owns it. You may want to check this with the provider.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
My guess is they sold you a used one. That happened to my mother. The wheelchair she got had paperwork from the prior owner stuck in the back pocket of the seat.
Also, did you get any manual with the wheelchair? If so, see if there's any contact information or instructions for problem solving. In my experience, companies typically include a phone number for problems or advice on the product.
You can also search online to see if there's an online manual that you might refer to for immediate answers, but I still would contact the DME supplier or the doctor. They need to be aware that this model may need adjustment, or just taken back to the factory for correction, and a more functional one substituted.
Please let us know how this works out. It must be so frustrating to rely on something that's dysfunctional.
Medicare rents some DME equipment. Which means when done with the equipment it goes back to the provider. If Medicare is renting this power chair, then you definitely contact the provider. Any repairs should be free of charge because the provider still owns the equipment. Usually in something like this, when the rent paid totals the cost of the item, the person using it then owns it. You may want to check this with the provider.